Terms & Conditions

These Terms & Conditions govern all sales of products made through the TopChopping website at topchopping.com. By placing an order, you accept these terms in full.

1. Scope

These terms apply to every sale concluded on topchopping.com, to the exclusion of any other terms. TopChopping reserves the right to update these terms at any time; the version in force is the one current on the date of your order.

2. Prices

All prices are shown in US dollars (USD), including applicable taxes. Shipping costs are displayed during checkout and confirmed before you place your order. TopChopping may change its prices at any time; the price charged is the one in effect when your order is confirmed.

3. Payment

Orders are paid online by card through Stripe, our secure payment provider. Transactions are encrypted to PCI-DSS standards. We accept Visa, Mastercard, American Express, Maestro, Apple Pay and Google Pay. Your card is charged when your order is confirmed. TopChopping never stores your card details; they are handled directly by Stripe.

You will receive an order confirmation by email once payment is approved. If payment is declined, the order is cancelled and no charge is made.

4. Shipping

TopChopping currently ships to eligible delivery addresses in the United States. Standard tracked shipping is free on eligible US orders of $59 or more; any shipping cost is shown at checkout. Orders are typically shipped within 7 to 15 business days. Delivery times are estimates and may vary by destination.

You will receive a tracking number by email so you can follow your order. Risk of loss passes to you on delivery. If your parcel arrives damaged or incomplete, please contact us within 3 days of receipt at support@topchopping.com.

5. Returns & Refunds

You may request a return within 30 days of delivery. To start a return, email support@topchopping.com with your order number and the reason for the return. Items must be sent back in their original condition, with all accessories and original packaging where applicable.

Return shipping is your responsibility unless the item was damaged or incorrect. We will refund you within 14 days of receiving the returned item, using the same payment method you used at checkout. Certain items (personalised products or opened hygiene-sealed goods) are not eligible for return.

6. Warranties

TopChopping warrants that the products you receive conform to their description on the site. If a product is defective or not as described, contact support@topchopping.com and we will arrange a repair, replacement, refund or price reduction as appropriate.

7. Liability

Product photos and descriptions are provided for guidance. TopChopping is not liable for direct or indirect damages resulting from misuse, failure to follow instructions, or improper use of a product. Our liability is limited to the value of the product ordered. We are not liable in cases of force majeure or technical failures outside our control.

8. Intellectual property

All content on topchopping.com (text, images, logos, layout) is protected by intellectual property law. Any reproduction, in whole or in part, without prior written authorisation is prohibited.

9. Governing law

These terms are governed by the applicable laws of the United States. Any dispute will first be sought to be resolved amicably; failing that, the competent courts will have jurisdiction.

10. Privacy

Personal data collected when you order is processed in accordance with our privacy policy. For any question, contact support@topchopping.com.

11. Contact

For any question about these terms, contact TopChopping at support@topchopping.com.